Make a complaint to the Parliamentary Ombudsman

You can submit a complaint to the Ombudsman easily by using the form in the Secure Mail (Turvaviesti) service. Alternatively, you can send your complaint to the Ombudsman by post or email or bring it to the Office in person.

Before you start, read the instructions for making a complaint.

Also read our privacy policies:

• Our data protection policy
• Electronic services

Make a complaint by identifying yourself

We recommend that you submit your complaint using the Turvaviesti service form and identify yourself:

E-complaint with authentication

Make a complaint without identification

You can also submit a complaint using the Turvaviesti service form without identifying yourself:

E-complaint without authentication

Please note that if you submit a complaint without identifying yourself, we cannot send you confidential documents by email.

Are you a child or a young person?

Children and young people can submit a complaint in the Turvaviesti service by using the form for children and young people:

Complaint form for children and young people

You can read more about making a complaint on our pages for children and young people.

Other ways of making a complaint

You can also file a complaint using a complaint form in PDF format. When you have filled it in, you can send it to the Parliamentary Ombudsman by post, e-mail/secured mail, or you can deliver it to the Office of the Parliamentary Ombudsman in person. Download the complaint form (PDF)

If you are complaining by writing a letter, it should include at least the same details that are given on the form in PDF format.

Contact information of the Office of the Parliamentary Ombudsman.

Official acknowledgement of receipt

If you print or save your electronic complaint after submitting it, the complaint file will contain information about when the Turvaviesti service received your complaint.

This is not an official acknowledgment of receipt from the authority, but an automatic timestamp generated by the system.

The official acknowledgment of receipt is sent only once the complaint has reached the Office of the Parliamentary Ombudsman’s registry via the Turvaviesti service.

The acknowledgment will be sent to you from the address [email protected].