How the Ombudsman investigates a complaint
When the complaint is received at the Office of the Parliamentary Ombudsman, a specialist examines it carefully. If the Ombudsman initiates an investigation, they will hear the party subject to the complaint and may request reports and opinions from the authorities.
The complaint is received at the Office of the Parliamentary Ombudsman
An expert immediately studies the complaint carefully. If a thorough investigation is not needed, you will usually get a reply within three months.
The complaint is received at the Office of the Parliamentary Ombudsman
An expert immediately studies the complaint carefully. If a thorough investigation is not needed, you will usually get a reply within three months.
The Ombudsman initiates an investigation
If the complaint gives reason to suspect, for example, that an authority has acted unlawfully or neglected its duties, the Ombudsman initiates an investigation.
The Ombudsman initiates an investigation
If the complaint gives reason to suspect, for example, that an authority has acted unlawfully or neglected its duties, the Ombudsman initiates an investigation.
The Parliamentary Ombudsman investigates the complaint
During this investigation, the Ombudsman gives the official or authority concerned a hearing and requests studies and submissions. The Ombudsman can obtain additional reports by ordering investigators to conduct enquiries. If necessary, the Ombudsman can ask the police to help by investigating a matter.
The Parliamentary Ombudsman investigates the complaint
During this investigation, the Ombudsman gives the official or authority concerned a hearing and requests studies and submissions. The Ombudsman can obtain additional reports by ordering investigators to conduct enquiries. If necessary, the Ombudsman can ask the police to help by investigating a matter.
The Parliamentary Ombudsman issues a decision
After having investigated the complaint, the Ombudsman makes a decision. The decision is sent to the complainant and the party subject to the complaint. The Office of the Parliamentary Ombudsman aims to deal with all complaint matters in less than a year.
The Parliamentary Ombudsman issues a decision
After having investigated the complaint, the Ombudsman makes a decision. The decision is sent to the complainant and the party subject to the complaint. The Office of the Parliamentary Ombudsman aims to deal with all complaint matters in less than a year.